We currently ship to over 80 cities in Ontario using our own personal courier. This allows us to ensure top-notch customer service and oversee your order from start to finish with care and efficiency!

If you’d like to see our full delivery zone, Click here to view our delivery map.

For customers outside our delivery zone, we offer exception deliveries using Canada Post.

Email us a screenshot of your cart or a list of your desired items, and we’ll provide a shipping quote!

Please note: Our free delivery on orders over $100 does not apply to exception deliveries shipped via Canada Post.

Email us at info@lemonandlavender.ca

At this time, we do not offer shipping outside of Canada.

We process and fulfill orders very quickly, so if you need to change your shipping address, please contact us ASAP by email or phone. Email us at info@lemonandlavender.ca or call us 416-900-9294. We’ll do our best to update the address before your order is dispatched.

If the package has already shipped, we can attempt to cancel the delivery, but please note that shipping costs are non-refundable.

If your order has already been delivered to an incorrect address, there is nothing more we can do. However, if the package was dropped off at the wrong location and we are still able to retrieve it, we can send our delivery drivers to pick it up. In this case, you will need to:
1️⃣ Pick up your order from our store OR
2️⃣ Provide a new shipping address, and we will invoice you for a second delivery charge before resending your package.

To avoid any issues, please double-check your shipping details before placing your order. If you need assistance, feel free to reach out—we’re happy to help! 😊

If your order arrives damaged, please notify us within 24 hours of receiving your package. We will need clear photos of the damage sent to us via email so we can assess the issue. A resolution will be determined based on the individual scenario.

If you receive an incorrect item, please reach out to us as soon as possible, and we will work to correct the mistake.

Your satisfaction is important to us, and we appreciate your cooperation in helping us resolve any issues quickly! 😊

Yes—and FAST! 🚀 Our team starts fulfilling orders as soon as they come in. You will receive a notification once your order is ready for pickup (typically within an hour)

If you're in a rush and need it even sooner, call the store at 416-900-9294, and let us know you need it filled ASAP. Our team will prioritize your order immediately to accommodate your needs.

We’re always happy to help make your shopping experience as smooth as possible! 😊

You can pick up your order 7 days a week during business hours at our store:

📍 2314 Bloor St W, Toronto, ON M6S 1P2

(Please note: If your pickup falls on a holiday, call ahead at 416-900-9294 to confirm we are open.)

To pick up your order, simply visit the store and provide:
✅ The name on the order OR
✅ The order number

Someone else can pick up your order on your behalf, as long as they have proof of the order confirmation email or order number.

If you require special assistance (such as having your order brought outside), our staff is happy to accommodate. However, please call ahead to notify us. Our team can only bring orders to the parking spots directly in front of the store or to our back door in the rear alleyway.

We look forward to seeing you! 😊

There’s no rush! We have no set time limit for order pickups—we’ll hold your order for as long as you need.

Whenever you're ready, just stop by during business hours, provide the name on the order or order number, and we’ll have it ready for you. 😊

We do not offer refunds—exchanges only within 14 days of purchase. To qualify for an exchange, the item must be in its original condition, non-seasonal with the receipt and tags attached.

No, seasonal products are final sale and cannot be returned or exchanged.

If your order has already been picked and packed, it cannot be refunded. However, we will issue a store credit, which never expires and can be used both in-store and online.

Yes! Exchanges must be made in-store within 14 days of purchase. Bring the original item, receipt, and tags, and you can exchange it for another product or receive store credit.

No, delivery fees are non-refundable.

Exception: You change your delivery to a pick-up before it is sent out for delivery

No, all food items are final sale and cannot be returned or exchanged.

Lemon & Lavender Store Policy

We kindly ask that you review our store policy before making a purchase. By shopping with us, you agree to the following terms.

*Respect for Our Team*
At Lemon & Lavender, we strive to provide excellent customer service. We expect the same courtesy in return and do not tolerate harassment of our staff regarding our policies.

*Refunds*
- No Refunds, Exchange Only within 14 days with original receipt and tags.
- Seasonal Products: These items are final sale and cannot be returned or exchanged.

*Order Cancellations*
- Orders that have been picked and packed are not eligible for refunds.
- A store credit will be issued for canceled orders. Store credits never expire and can be used both in-store and online.

**Exchanges**
- Exchanges are accepted in-store only within 14 days of purchase.
- The item must be in its original condition with the receipt.
- You may exchange for another product or opt for store credit.

**Delivery Fees**
- Delivery fees are non-refundable

**Food Items**
- All food products are final sale and cannot be returned or exchanged.

**Damaged Items**
- All items are carefully inspected by our team prior to delivery.
- If an item is damaged during transit, you must visit our store to arrange for an exchange or to receive store credit.

Thank you for supporting Lemon & Lavender. Your understanding helps us maintain a positive shopping experience for everyone.

We are conveniently located between two Green P parking lots on the north side of Bloor St. Additionally, there is street parking available in certain stretches along Bloor.

We are located equally between Jane Station and Runnymede Station on the north side of Bloor St. Both stations are just a short walk away, making it easy to visit us by subway.

Let us know if you need any assistance planning your visit! 😊

Yes! 🎁 We offer complimentary gift wrapping with your purchase. Your gift will be beautifully packaged in our signature Lemon & Lavender gift bag, finished with our iconic purple and yellow tissue paper.

Yes! We have a special option at checkout called “Make My Cart Into a Beautiful Gift Basket” for an additional $20 fee. Our team of experts will carefully arrange your selected items in a beautiful basket, wrap it up, and ensure it's gift-ready!

Please note that gift baskets need to be pre-ordered and cannot be made in-store with no notice

Yes! Gift wrapping is complimentary with the purchase of your gift—no extra charge!

It’s simple! 🎁

✅ Add a note at checkout specifying which items you'd like wrapped together.
✅ If you have multiple gifts in one cart, let us know how you’d like them separated.
✅ If it's easier, you can also email us at info@lemonandlavender.ca or give us a call at 416-900-9294, and we’ll take care of the details for you!

We’re happy to make your gifts extra special! 💜✨ That's the beauty of shopping with small businesses!